What are the health and safety requirements for Relocatte stays?

During the COVID-19 pandemic, it is very important to keep health and safety in mind. We have created a set of mandatory COVID-19 safety practices for all the guests & employees of Relocatte, based on guidance from the World Health Organization. Additioonally, you must also be familiar with general health and safety guidelines for safety during COVID-19 pandemic. Do continue to follow central and state government travel restrictions and advisories.

Relocatte has set the guidelines and programmes to help address health and safety concerns, but these measures cannot eliminate all the risks, especially if you are in a higher risk category (e.g. people above the age of 65 or people with pre-existing medical conditions such as diabetes or heart disease). We recommend taking professional guidance and taking extra precautions when you are making the decision to book a stay with Relocatte.

COVID-19 safety practices (required)

Wear a mask and practise social distancing

All the guests must agree to:

  • Wear a mask or face covering when interacting in person
  • Maintain a distance of 6 feet (2 metres) from each other at all times
Additional guidance for travelling during COVID-19

Do not travel if you have recently been exposed to or have symptoms of COVID-19

To protect the health and safety of our community, it is Relocatte's policy that all the employees of Relocatte including the housekeeping staffs should not enter the property or interact with the guests, and guests should not check in to a property if any of the following are true:

  • You are actively infected or have tested positive with COVID-19 in the past 30 days
  • You suspect you are sick or have been exposed and are awaiting test results to confirm or deny a diagnosis of COVID-19
  • You are showing symptoms or are concerned about possible infection of COVID-19
  • You have had close, sustained contact with an individual confirmed or suspected to be infected with COVID-19 within the last 14 days*

Wash your hands regularly

Be sure to wash your hands often, especially if you are in contact with people outside your property and are touching surfaces and utensils in a shared space or a common area.

  • Wash your hands properly with soap and water for at least 20 seconds
  • If soap and water are not readily available, use a hand sanitiser that contains at least 60% alcohol; cover your hands and rub them together until they feel dry

Maintain distance and wear a mask in common areas and shared spaces

When you are in a common area or shared space (as a host or guest), wear a mask and maintain distance from anyone who's not part of your reservation at all times in accordance with the COVID-19 safety practices (at least 6 feet or 2 metres). Hosts should avoid physical contact with guests and provide a no-contact check-in whenever possible.

Guidelines that Relocatte follows while maintaining and staging any property

We follow enhanced cleaning protocols between each stay

All the apartments are deep cleaned and properly sanitised after each stay. Our employees and staff follow proper COVID-19 guidelines as mentioned above. We have minimised all sorts of contact between our employees and our guests.

What to do if you test positive for COVID-19 during or after your stay

If you have recently tested positive for COVID-19 or have started to feel any COVID-19 symptoms and have recently stayed in our property, please contact us. You should also inform the relevant local authorities as well as consult your doctor.

relocatte customer chat